Framework laptop replacement parts warranty question.

I've had a framework part fail after about 110 days.

The display works when warmed for 30-40 minutes and shows lines when starting from cold.

Franework support opened troubleshooting by saying I have no warranty.

I'm continuing to go through the troubleshooting steps but it happens in multiple OSs and I've already been told if it's determined I need a replacement part it'll be me paying for it.

Has anyone had experience of Franework support refusing or granting warranty on new parts that fail quickly?

EDIT: I've just received an apology and clarification that the display is within warranty after all.

Faith restored.