I cancelled too. they were resetting my password and forcing me to create a new one once or twice a week. all because i would use spotify on my desktop and my phone.
they only help they would offer was "you password is not secure". yes, my 16character random generated password is not secure. fuck em.
basically, ticks are fishing from the low brush and grass. they hang around with their "hooks" out waiting for something to wander by where their hair or fur snags on the tick's hooks and away they go!
unless you inherit a large base written by someone who is bad at it where their approach seemed to be to write new bad rules in attempt to cover up previous bad rules and so on. we all know how supportive employers are at addressing technical debt. (site redesign cant come soon enough)
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